Chalet Host / Couples

As a Chalet Host, you will create a warm, welcoming “home-from-home” environment for guests staying in a catered chalet. You will be responsible for delivering exceptional hospitality by preparing high-quality meals, maintaining excellent cleanliness standards, and providing outstanding customer service to ensure guests enjoy a memorable ski holiday.

This is a hands-on, varied role that combines cooking, housekeeping, and guest interaction in a dynamic alpine setting.

Key Responsibilities

Guest Experience & Customer Service

• Provide a warm welcome and build strong relationships with guests throughout their stay
• Deliver exceptional, personalised customer service to ensure a memorable holiday experience
• Create a relaxed and friendly chalet atmosphere, especially during meal times
• Anticipate guest needs and go the extra mile to exceed expectations

Catering & Food Service

• Prepare and serve daily home-cooked meals, including:
  • Cooked breakfast
  • Afternoon tea
  • Canapés and pre-dinner drinks
  • Three-course evening meals
• Ensure all dishes are presented to a high standard and taste excellent
• Maintain cleanliness and hygiene standards in all food preparation areas

Housekeeping & Chalet Maintenance

• Clean the chalet daily, including bedrooms and communal areas
• Change towels mid-week and carry out full deep cleans on changeover days
• Maintain high standards of cleanliness and organisation at all times
• Ensure the chalet is consistently welcoming and well-presented

Daily Operations

• Start early to prepare and serve breakfast for guests
• Manage daily schedules including cleaning, food prep, and guest service
• Prepare afternoon tea and evening meals efficiently
• Conduct weekly stock checks and collect supplies from resort stores
• Work collaboratively with chalet managers and resort teams

Skills, Knowledge and Expertise

Essential Skills

• Strong interpersonal and communication skills
• Excellent time management and organisational ability
• Ability to multitask and work efficiently under pressure
• High attention to detail in both food preparation and cleaning

Experience & Knowledge

• Previous experience in catering, hospitality, or customer service
• Ability to cook to a good standard (professional experience or cookery course preferred)
• Understanding of hygiene and food safety standards
• Awareness of guest service excellence within a hospitality environment

Personal Attributes

• Friendly, approachable, and personable (“people person”)
• Professional with a strong work ethic and high standards
• Physically fit and able to handle a demanding, hands-on role
• Flexible, proactive, and positive attitude
• Passion for delivering outstanding guest experiences

Benefits

• Opportunity to live and work in a ski resort environment
• Daily time off to ski and explore the mountains
• Work in a sociable, team-oriented atmosphere
• Gain valuable experience in hospitality, catering, and customer service
• Structured support from chalet managers and resort teams
• No responsibility for food ordering or budgeting (managed centrally)
• Develop cooking and hosting skills in a professional setting