Background

I obtained a diploma in Tourism and gained experience in public contact within companies in the catering sector. In 2023, I attended a course in integrated management and territorial marketing, where I was able to deepen my communication techniques and event management. My main skills are: ability to work under pressure, responsibility and reliability, computer use, organization and time management.

Job experience

• October 2022 - present
  CUSTOMER MANAGEMENT STAFF/SERVER
  RISTORANTE MIHO JAPANESE
  

  Roncadelle, Province of Brescia, Italy

  • Taking orders with a handheld device and managing the dining area
  • Welcoming customers and escorting them to their table
  • Managing reservations, answering the phone and organizing the dining area
  • Cleaning and tidying the tables

• June 2023 - June 2023
  INTERN
  VISIT BRESCIA
  

  Brescia, Italy

  • Visit Brescia is an agency that deals with promote Brescia and its province in Italy
  and abroad during my interniship I collaborated on the Lonely Planet project to
  promote the territories of the province of Brescia

• April 2019 - August 2021
  CUSTOMER MANAGEMENT STAFF/SERVER
  PASTICCERIA PICCINELLI
  

  Brescia, Italy

  • Taking orders and managing the dining area
  • Welcoming customers and escorting them to their table
  • Managing electronic and cash payments
  • Opening and closing the bar
  • Cleaning and tidying the tables

• January 2018 - June 2018
  BABYSITTER
  SITLY
  

  Ome, Province of Brescia, Italy

  • Picking up the children from school
  • Helping with homework and entertaining with games

• May 2018 - October 2018
  CUSTOMER MANAGEMENT STAFF/SERVER/BARLADY
  CAFFETTERIA ITALIA
  

  Iseo, Province of Brescia, Italy

  • Taking orders and managing the dining area
  • Welcoming customers and escorting them to their table
  • Managing reservations, answering the phone and organizing the dining area
  • Managing electronic and cash payments
  • Opening and closing the bar
  • Warehouse activities
  • Cleaning and tidying the tables
  • Preparing the order
  

• September 2017 - January 2018
  INTERN CUSTOMER MANAGEMENT AND SECRETARY
  MARA SRL
  

  Passirano, Province of Brescia, Italy

  • Answering the phone
  • Organizing the customer archive

• August 2016 - April 2017
  AU PAIR
  AU PAIR WORLD
  

  Australind WA, Australia

  • I spent 8 months in Australia with several families in different cities where I tookcare of the children
  • Throughout the entire duration of the experience, I was in close contact with local people
  • I improved my language and social skills and my ability to relate to new people/cultures

• June 2015 - June 2015
  RECEPTIONIST INTERN
  HOTEL AMBASCIATORI
  

  Brescia, Italy

  • During the school period I did a 3-week internship where I managed bookings,
  check-in, and check-out of hotel guests

Education

• ITC LUNARDI
  TOURISM DEGREE
  

  2011 - 2016

  HIGH SCHOOL

• IFTS Course in Integrated Territorial Management and Marketing
  Maddalena of Canossa Foundation
  

  January 2023 - May 2023

  Obtaining these qualifications:
  • General worker safety training and specific risks (high risk 16 hours)
  Topics covered:
  • Wine Hospitality
  • The phase of building an event
  • Basic marketing knowledge and territorial marketing
• FRONT END DEVELOPER
  EPICODE
  

  January 2022 - May 2022

  Skills acquired (basic knowledge):
  • HTML, CSS, JavaScript, Sass & Bootstrap, JQuery, TypeScript, Angular
• Event Organization Course
  LOUIS TRAINING
  

  October 2020 - March 2021

  Topics covered:
  • The different types of events, the figures that collaborate with the event organizer,
  how to design an event, the various steps, SIAE