Background

I am a dynamic Business Administration graduate with a passion for the ski industry and exceptional customer service skills. With a diverse background in aquatics management, hospitality, and coaching, I brings a unique blend of leadership, problem-solving, and adaptability to the ski industry. My experience as a Shift Coordinator and Lifeguard demonstrates my ability to manage teams, ensure safety, and provide outstanding customer experiences. Further, my entrepreneurial spirit and commitment to continuous improvement make him an ideal candidate for challenging roles in ski resort operations, guest services, or bar management. Dual Citizen - Australian and UK

Job experience

• February 2023 - present
  Shift Coordinator
  Warringah Aquatic Centre
  

  Frenchs Forest

  Warringah Aquatic Centre is a Local Council run facility on the Northern Beaches of Sydney. The Aquatic Centre has an Olympic sized pool, a diving pool and outdoor lap pool with splash pad offering swimming lessons, exercise programs, swimming carnivals and events for community members. As Shift Coordinator I am responsible for the coordination of 3-6 team members within the shift period.
  • Coordinating and supervising staff during the shift, ensuring posts and tasks are allocated and breaks are taken and covered.
  • Identifying risks, including irresponsible behaviour of patrons, chemical imbalances and pool contamination and applying risk management processes.
  • Maintaining aquatic facility plant and equipment, conducting safety checks on pool equipment and facility grounds to ensure customer safety, frequent inspections and minor repairs when necessary.
  • Overseeing the plant room, testing pool water quality, ensuring chemical balances are correct, logging chemical readings.
  • Responding promptly to customer inquiries or complaints, providing excellent customer service
  • Training and inducting new employees on job duties around pool deck, explaining customer service expectations and emergency response procedures.
  • Reconciling monies at the end of the day for reception and kiosk.
  • Attending and participating in regular staff meetings to discuss new polices, procedure and safety issues
  

• March 2022 - present
  Bartender (Casual)
  Manly Life Saving Club
  

  Manly

  As a bartender at Manly Surf Life Saving Club, I have honed my skills in providing exceptional customer service in a fast-paced hospitality environment.
  Key responsibilities and experiences include:
  1. Customer Service: Greet and serve patrons with a friendly and welcoming attitude, ensuring all guests have a positive experience at the club.
  2. Beverage Service: Prepare and serve a variety of drinks efficiently, maintaining a clean and organised bar area. Utilise my Responsible Service of Alcohol (RSA) certification to ensure compliance with liquor regulations and provide safe service.
  3. Teamwork: Collaborate with other bar staff and club personnel to ensure smooth operations during events and regular service hours. Assist with tasks outside of bar duties when needed to support the team.
  4. Adaptability: Work varied shifts, including evenings and weekends, to accommodate the club's operational needs. This includes supporting events and functions held at the club.
  5. Cash Handling: Manage cash transactions accurately and efficiently, ensuring all sales are processed correctly.

• December 2021 - present
  Pool Lifeguard
  Warringah Aquatic Centre
  

  Frenchs Forest

  In the position of Pool Lifeguard, I am responsible for monitoring swimmers, enforcing rules and regulations, and providing assistance when required.
  • Maintaining constant supervision of swimmers, problem-solving, making quick and informed decisions in high-pressure situations to ensure the safety of the public.
  • Performing rescues when required and providing first aid to a multitude of different injuries when they occur, responding quickly to any medical emergencies on pool deck.
  • Ensuring the pool is set up for water polo, swim school, school holiday programs and school swimming carnivals.
  • Assisting at reception/kiosk to cover breaks and help out when required, providing excellent customer service by addressing patrons’ questions and concerns professionally.
  

• November 2021 - present
  Water Polo Coach
  St Augustine College
  

  Brookvale

  As an old boy of St Augustine College Brookvale, I volunteered and was then employed as a Water Polo Coach, responsible for the 14B’s and 13B’s for the 2022 Season as well as Head Coach of the 1st VII from 2022 to present.
  • Instructing and demonstrating the proper technique of swimming, passing, shooting, defending and teamwork to develop players strength, endurance and cohesion during games.
  • Planning out weekly training sessions with various swimming, leg work, passing and shooting drills, ensuring an array of different exercises to keep students engaged.
  • Team talks to develop game tactics and scenarios to showcase the different plays using positive reinforcement techniques and encouraging team spirit among players.
  • Assessing player’s abilities and assigned positions according to individuals’ strengths, specific training sessions to develop players in these positions.
  

Education

• Macquarie University
  Bachelor of Business Administration
  

  2022 - 2024

  I completed my Bachelor of Business Administration at Macquarie University, a prestigious institution renowned for its robust business program. This degree provided me with a comprehensive understanding of essential business principles and practices, preparing me for a versatile career across various industries. The curriculum covered key areas such as management, marketing, finance, accounting, and organisational behaviour, ensuring a well-rounded business acumen.
  
  Additionally, the program emphasised practical skills like problem-solving, critical thinking, and decision-making, which I have applied effectively in my professional roles. Leadership development was another cornerstone of the degree, which I demonstrated through roles such as Water Polo Coach and Shift Coordinator. Throughout the program, I honed crucial abilities that are vital in today’s dynamic business environment. Balancing multiple part-time jobs while completing my degree showcased my exceptional time management and organisational skills. The entrepreneurial focus of the program nurtured my innovative mindset, aligning with my aspiration to work in environments that value creativity and initiative.
  
  Moreover, the coursework enhanced my technological proficiency and refined my verbal and written communication skills to an excellent standard. The diverse nature of the curriculum also fostered adaptability, combined with practical work experience, this degree has equipped me with a strong foundation for roles requiring leadership, customer service expertise, and analytical capabilities in business administration.

• Responsible Service of Alcohol Certificate
  NSW Government
  CCH11210432
  

  March 2022 - present

  The RSA certificate is a mandatory qualification for anyone serving or supplying alcohol in licensed premises. It ensures that staff understand and apply principles of responsible alcohol service, including identifying intoxication, refusing service when necessary, and promoting a safe environment for patrons. The certificate is obtained through a nationally accredited course, such as SITHFAB021, and is valid in various states across Australia, with renewal requirements varying by jurisdiction.