Background

I'm a bilingual professional with degrees in Tourism Business Management and English Philology. With experience in customer service roles, including tourism offices, university front desk, and airport check-ins, I'm skilled in providing excellent service in both Spanish and English. I'm now looking for a summer receptionist role where I can apply my organizational skills, customer care experience, and passion for tourism.

Job experience

• January 2023 - July 2024
  Front Desk Assistant
  Universidad de Castilla-La Mancha
  

  Cuenca, Spain

  Welcomed and assisted international students
  Provided information about services, housing, and academic procedures
  Supported student registration and helped with administrative paperwork
  Handled and archived official documents
  Assisted in planning and coordinating cultural and welcome events
  Used internal university software to update student records and manage appointments
  Communicated in both Spanish and English in a multicultural setting

• September 2022 - December 2022
  Tourism Office Intern
  Cuenca's Tourism Office
  

  Cuenca, Spain

  Welcomed visitors and provided information on local attractions, accommodation, and activities
  Distributed brochures, maps, and guided route suggestions
  Handled administrative paperwork and used tourism management software
  Created promotional videos and visual content for the city

• September 2021 - May 2022
  Check-in Assistant (Ground Handling)
  Ryanair
  

  Dublin Airport, County Dublin, Ireland

  Assisted passengers during boarding and check-in procedures
  Verified travel documents and handled baggage-related inquiries
  Delivered clear and professional service in a fast-paced environment
  Provided support in both Spanish and English

Education

• Universidad de Castilla-La Mancha
  Master in Tourism Business Management
  

  2022 - 2023
• Universidad de Murcia
  English Philology
  

  2017 - 2021

• C2 Proficiency in English
  Cambridge
  

  July 2022 - present