Background

I'm an enthusiastic and outgoing hospitality professional with extensive experience in busy, customer-facing roles. I thrive in energetic environments, bringing positive energy, attention to detail, and excellent communication skills to every interaction. With a lifelong passion for skiing and mountaineering—having skied across the Alps and Dolomites—I feel completely at home in mountain environments. In previous roles, including bar staff and team leadership at The Dirty Onion in Belfast, I've proven my ability to provide exceptional service, manage challenging situations, and foster welcoming atmospheres. Currently completing a master's in Climate Change and Sustainability, I’m proactive, adaptable, and eager to deliver unforgettable guest experiences both on and off the slopes. I’m now seeking opportunities to combine my hospitality expertise, skiing passion, and natural sociability in a ski season role, ensuring every guest enjoys the mountains as much as I do.

Job experience

• August 2022 - August 2023
  Bar Staff
  the Dirty Onion
  

  Belfast, UK

  I have been working in the Dirty Onion Bar Belfast from October 2022, I initially worked as a member of the floor staff and was a valued member of the team. I earned a promotion to bar personnel. This fast-paced working environment taught me how to maintain high-quality service in stressful, pressurised situations to prioritise tasks and maintain the highest standards regarding customer service and satisfaction. In this role I learned the value of clear communication and effective teamwork. I led by example and as a team leader encouraged all team members to communicate clearly and frequently with each other to carry out their duties successfully. I dealt with the many different issues that arose calmly and professionally to provide an excellent experience for every customer. Positive communication and active listening were key to completing all tasks to the highest standard.

• July 2020 - August 2022
  Front of house staff
  Premier inn
  

  Belfast, UK

  My main responsibilities in this job role was guest check ins, breakfast and dinner service, working the bar as well as handling any other queries or issues guests had throughout service. This role taught me to always be prepared to multitask and handle guests issues efficiently especially in the middle of a busy breakfast or influx of check ins. I also always strived to consistently exceed customers expectations, with my numerous roles associated with this job i played a large part of the guest experience within the Hotel and took great satisfaction from being able to improve their stay in any way possible

• September 2020 - January 2021
  Accounting technician
  ASM chartered accountants
  

  Belfast, UK

  I commenced an internship with ASM through Belfast Met in September 2020. I spent one day in college and the rest of the week working with the firm helping clients and learning how Accountants support their customers by optimising their business prospects. My experience taught me the value of attention to detail, and how to conduct myself in a professional manner when dealing with clients and colleagues. This gave me the opportunity to use and develop a variety of skills including active listening, setting realistic achievable time bound targets, action planning and questioning techniques.

Education

• Liverpool John Moores University
  Climate change and sustainability
  

  2024 - 2025

  In this master’s course, I have built upon the knowledge gained through my Bachelor’s degree and applied it to real life scenarios pertaining to sustainable infrastructure and hazard management. I have sharpened my skills in GIS using tools like QGIS and ArcGIS pro and I have learned to interpret, analyse and present data in a clear systematic way which is accessible to a variety of audiences. I have used ArcGIS in conjunction with lab work, to analyse microplastic pollution in small river systems and create maps of the rivers catchment areas with the aim of identifying microplastic pollution sources. This work helped me to sharpen my analytical capacities and ultimately communicate my findings in a user-friendly manner.
• Queens University Belfast
  Geography
  

  2021 - 2024

  During my studies, I developed analytical skills by utilising numerous forms of data and communicating this information in an effective and thorough manner. I have enjoyed using GIS software such as ArcGIS Pro in assignments effectively using data as a form of communication. In a project on wildfires in the Mourne Mountains, we used ArcGIS pro along with R studio to produce maps with infrared imagery to track damage to vegetation and their recovery after the event. This project increased my awareness of how useful ArcGIS is in the interpretation and presentation of data. This experience prompted me to use ArcGIS in my dissertation to showcase the underlying geology of the Belfast Hills and use the StoryMap tool to display the maps and data in a user friendly and aesthetically pleasing way.