Background

Experienced Assistant Store Manager at Salomon Whistler, skilled in retail & ski/bike rental resort operations, team leadership, budgeting, retail administration and staff training. Successfully managed daily store performance, inventory, and customer service while driving operational improvements. Background in hospitality and tourism, supported by a Bachelor of Science in Biochemistry and Microbiology & Immunology from ANU, with prior experience as a Guest Service Manager and Flight Attendant. I have just completed two ski seasons in Whistler Canada and am looking forward to branching into the European Alps for the 25/26 ski season.

Job experience

• July 2024 - April 2025
  Assistant Store Manager, Salomon
  Vail Resorts
  

  Whistler, BC, Canada

   Managed daily operations, including budgeting, scheduling, payroll, and acted as manager-on-duty across 20+ retail and rental locations
   Monitored store performance, sales, inventory, rentals, and safety reporting; led quarterly and annual inventory audits
   Recruited, trained, and developed a team of 20, delivering training on POS systems, product knowledge, sales techniques, and loss prevention
   Conducted weekly check-ins and one-on-ones with staff and supervisors; addressed performance concerns through structured feedback, coaching, and formal corrective action when required
   Collaborated with Salomon Canada to ensure up-to-date product knowledge and continuous staff education
   Oversaw warranties, vendor returns, and product transfers; supported large-scale retail events, including the 2024 Turkey Sale
   Participated in leadership forums and created action plans based on internal & external surveys and secret shopper results
  

• August 2023 - June 2024
  Guest Experience Manager
  The Adventure Group
  

  Whistler, BC, Canada

   Led and supported a team of 6–12 guest service and café staff, promoting a positive team culture through training, recognition, and bonding events
   Managed hiring, training, rostering, payroll, and performance reviews for front-line staff
   Delivered engaging product knowledge training for TAG and Bar Hop teams, adapting to diverse learning styles
   Conduct performance reviews, quarterly one-on-one discussions and one-page plans
   Maintained and optimized booking systems (Fareharbor, Inntopia); resolving issues, updating verbiage, content & pricing, resource & item allocation/availability updates and improving the guest booking experience
   Oversaw reporting for inventory, payments, refunds, and GoPro/SD card tracking
   Implemented and managed the Send a Friend Referral Program for TAG, Gibbons, and Sea to Sky locals
   Collaborated with operations, project, and experience teams to enhance guest offerings (e.g. creation of the warming hut, café upgrades and increased seating capacities)
   Responded to feedback via SuggestionOx, Podium, and online portals to boost guest satisfaction and 5-star reviews
   Partnered with sales, marketing, and leadership to innovate experiences and drive company-wide revenue growth
  

Education

• The Australian National University
  Bachelor of Science
  

  2018 - 2020

  Majors: Biochemistry and Cell & Molecular Biology
  Specialisation: Microbiology and Immunology