Background

Experienced Front desk agent with a decade of expertise in managing guest services, reservations, and administrative tasks within the hospitality industry both independently and as part of a team. Skilled at providing exceptional customer service, resolving issues promptly, handling phone calls and e-mails while ensuring the smooth running of the department. I'm currently looking for a new challenge where I can apply my expertise, learn new skills and contribute to the achievement of common goals.

Job experience

• November 2014 - present
  Front desk agent
  Pousada Mosteiro de Guimarães
  

  Guimaraes, Portugal

Education

• Instituto de Estudos Superiores de Fafe
  Bachelor degree in Tourism
  

  2010 - 2013