Background

Hi, I'm Zoe Baker! I'm a 22 year old adventurer with a passion for the outdoors and exploring new places. As a creative, hardworking individual with a flair for cooking, I'd thrive in a dynamic environment like a ski resort. I'm ready to make unforgettable memories and share my infectious enthusiasm with others as a chalet hostess, all while learning to ski for the first time!

Job experience

• May 2024 - present
  Restaurant Manager/Hostess
  Hawthorn Boutique Hotel
  

  George, Western Cape, South Africa

  Created and managed staff rosters for front-of-house operations.
  Compiled handover reports on guest preferences and feedback.
  Enhanced guest experiences through personalized service and recommendations.
  Addressed guest feedback and resolved complaints professionally.
  Coordinated large-scale events, ensuring logistical excellence.
  Supervised wait staff, providing support for efficient service.
  Assisted with order taking and customer service.
  Responded to emails, reviews, and inquiries with professionalism and attention to detail.
  Overseeing large scale events

• July 2023 - February 2024
  Cook
  Bounty Eatery
  

  George, Western Cape, South Africa

  Maternity Replacement Chef
  Food Preparation
  Culinary Techniques: Cooking, Baking, and Grilling
  Line Chef

• November 2022 - February 2023
  Trainee Pastry Chef
  Apprentice
  

  George, Western Cape, South Africa

  Preparations and plating of Desserts
  Food Preparations
  Cooking and Baking
  Line Cook

Education

• Ctia
  Professional Pastry Program
  

  2022 - 2023
• Francois Ferreira Academy
  Professional Culinary Arts
  

  2021 - 2022