Background

I’ve worked both front-of-house and behind the scenes, starting out in bar and bistro service and moving into a duty manager role. I’ve helped manage everything from daily service and room bookings to supervising staff, preparing guest rooms, and making sure the venue was always clean, organised, and running smoothly. I’m confident in working with kitchen and cleaning teams, and making guests feel genuinely looked after. I’ve also regularly worked at events like weddings and corporate functions, which taught me the importance of presentation and attention to detail, especially in fast-paced or high-expectation environments. I enjoy being part of a hardworking, supportive team and do my best to contribute to a positive work environment. I’m approachable, dependable, and always happy to help out where I can.

Job experience

• March 2024 - present
  Duty Manager
  The Clovelly Hotel
  

  Clovelly NSW, Australia

  ● Oversee daily operations, supervising staff across bar, kitchen, and event functions to maintain a high standard of service
  ● Coordinated multiple departments to ensure seamless communication and efficient flow between
  front-of-house, kitchen, and event teams
  ● Acted as a main point of contact for client enquiries, reservations, and on-the-day function requirements,
  ensuring all details were delivered to expectation
  ● Took responsibility for staff allocation, problem-solving during service, and maintaining venue presentation
  and compliance throughout shifts
  ● Managed cash handling duties including float preparation, till reconciliation, and end-of-day reporting
  ● Responded to guest feedback and operational challenges promptly and professionally, maintaining a calm, solutions-focused approach under pressure

• January 2023 - present
  Casual & Event Work
  N/A
  

  Sydney NSW, Australia

  ● Provided front-of-house services across a diverse range of events, including black-tie galas, corporate
  functions, sporting events, weddings, and private celebrations
  ● Roles included waitstaff, ushering, bar service, floor support, and event setup/pack-down
  ● Adapted quickly to new teams and service styles, often working under different supervisors and in
  unfamiliar venues
  ● Prioritised clear communication and efficient service delivery in fast-paced, high-attendance settings
  ● Gained experience working closely with event coordinators and catering teams to deliver seamless service aligned with the tone and expectations of each event

• January 2022 - present
  Bar Attendant / Bistro Staff
  The Clovelly Hotel
  

  Clovelly

  ● Provided professional beverage and food service across both the bar and seated dining areas
  ● Mixed and served a range of drinks in line with responsible service protocols, while engaging guests in a
  welcoming and efficient manner
  ● Took and processed orders accurately, ensuring timely communication with the kitchen and clear
  understanding of guest preferences
  ● Supported the cleanliness and organisation of the bar, floor, and service areas during peak hours
  ● Gained experience in responding to dietary needs and allergen-related requests, offering suitable menu
  suggestions and clarifying ingredients when needed
  ● Worked closely with chefs and front-of-house staff to coordinate service flow and enhance the overall guest experience

Education

• The University of Sydney
  Bachelor of Commerce
  

  2023 - present

  Majoring in Finance and Business Analytics

• Driver Licence
  Service NSW
  23602382
  

  November 2022 - present
• Responsible Service of Alcohol
  Service NSW
  CCH11103766
  

  January 2022 - present
• Responsible Conduct of Gambling
  Service NSW
  CCH11103766
  

  January 2022 - present
• Bronze Medallion | First Aid Certificate
  Surf Life Saving Australia
  

  - present