Job experience

• August 2024 - present
  Customer Liaison Officer
  OMJ
  

  Reading, UK

  Deliver friendly, clear, and patient communication to a diverse range of customers, ensuring their needs were
  understood and met.
  Handle customer enquiries and resolve issues promptly, maintaining a positive and professional tone.
  Manage sensitive information with discretion and care, building trust and rapport with clients.
  Coordinate between teams to ensure timely follow-up and seamless service delivery.
  Adapt communication style to suit different customer personalities and situations, showing empathy and
  active listening.
  Help the company consistently achieve CSAT scores above 9.0, including a 9.8 in May.

• June 2022 - present
  Front of House Supervisor
  Silchester Farm
  

  Silchester, Reading, UK

  Supervise a team of up to 15 staff during events hosting up to 140 guests, providing warm, high-quality
  service throughout.
  Deliver silver-service dinners and work behind the bar, including designing and introducing seasonal
  cocktails.
  Maintain excellent housekeeping standards and implement updated cleaning protocols across all guest and
  service areas.
  Train new staff members and lead by example to uphold high service and hygiene standards.
  Handle guest enquiries and complaints with professionalism, ensuring prompt and positive resolutions.
  Oversee evening close-downs, set up for upcoming events, and assist with stock management.

• June 2020 - present
  Catering Assistant
  Suzi & Jane Catering
  

  Tadley, UK

  Assist with food preparation for a variety of events including afternoon teas, corporate meals, and village
  fetes.
  Prepare and cook both large-scale dishes and delicate finger foods, ensuring consistent quality and
  presentation.
  Support kitchen operations by following hygiene standards and maintaining a clean work environment.
  Adapt to diverse catering demands, demonstrating flexibility and attention to detail.

• July 2021 - March 2023
  Support Worker & Healthcare Assistant
  Calida Care
  

  Delivered personalised care, housekeeping, and meal preparation in clients’ homes, maintaining a warm and
  comfortable environment.
  Managed multiple daily visits independently, ensuring punctuality and high standards across all tasks.
  Completed certified training in first aid, food hygiene, fire safety, and health and safety.

• July 2019 - August 2022
  Bar Staff
  Duck and Tipple
  

  Basingstoke, UK

  Assisted in food preparation and service in a busy kitchen environment, ensuring high standards of hygiene,
  presentation, and efficiency during both daily service and private events.
  Prepared and served a variety of cocktails, quickly learning and perfecting new recipes.
  Worked as kitchen staff, assisting with food preparation and supporting smooth service during busy periods.
  Provided attentive and friendly waitress service, ensuring guests felt welcome and well cared for.

• March 2019 - February 2021
  Travelling Mixologist
  Tipsy Parties
  

  UK

  Led interactive cocktail masterclasses and lessons at private events, including hen parties and celebrations.
  Created a fun, relaxed atmosphere by engaging guests with games and activities to enhance their
  experience.
  Delivered clear, friendly instructions while demonstrating cocktail-making techniques.
  Adapted sessions to suit group dynamics and ensured everyone felt included and entertained.
  Managed setup and breakdown of equipment efficiently, maintaining a tidy and safe environment.
  Built positive relationships with clients through excellent communication and personable service.

• May 2016 - July 2019
  Waitress / Barista
  Silchester Pop-up Cafe
  

  Silchester, Reading, UK

  Prepared and served a range of coffee and hot beverages to customers efficiently.
  Delivered attentive and courteous customer service in a fast-paced environment.

• March 2016 - June 2016
  Waitress / Chambermaid
  Swan Hotel
  

  Alresford, UK

  Supported front-of-house operations by taking orders, serving, and processing payments.
  Assisted with housekeeping duties to maintain high standards of guest room presentation.

Education

• Cardiff University
  2:1 BscEcon International Relations & Politics
  

  2020 - 2023

  Specialisation in WPS and Conflict Studies
  
  1:1 Dissertation

• Full Manual Driving License
  DVLA
  

  December 2018 - present
• Rescue Diver
  PADI
  2406Ab0267
  

  June 2024 - present