Background

Motivated and versatile professional seeking new opportunities. Experienced arborist with a solid background in customer service and the food and beverage industry. Academically grounded with A-level studies in Engineering, Criminology, and Geography. Passionate about outdoor activities, with international experience in snowboarding and skiing across North America and Europe. Holds a full driver’s licence and brings a strong work ethic, adaptability, and a readiness to contribute in diverse environments.

Job experience

• July 2023 - present
  Operative
  Tantons Tree Surgeons Ltd
  

  United Kingdom

  • Assist in executing domestic and commercial tree surgery projects, maintaining strict adherence to safety protocols.
  • Operating machinery including stump grinders, excavators, dumpers, forklifts, access platforms and tractors.
  • Collaborate closely with tree surgeons on-site, ensuring smooth operations and proper equipment handling.
  • Communicate with clients to confirm project expectations, schedules, and ensure a positive overall experience.
  • Support the pricing process by helping assess project requirements and providing accurate cost estimates.
  • Maintain a professional image while working with well-known clients including Costa and McDonald’s; hold a valid chainsaw certificate.
  

• November 2023 - March 2024
  Customer Service / First Notice of Loss (FNOL) Administrator
  Trinity Claims
  

  United Kingdom

  • Acted as the initial point of contact for policyholders, gathering essential claim details efficiently and accurately.
  • Handled sensitive conversations with empathy, ensuring clients felt heard and respected during claim intake.
  • Applied strong active listening skills to assess needs and provide accurate guidance and support.
  • Maintained high service standards by balancing policy requirements with fair treatment of claimants.
  • Consistently met targets for call handling and documentation while maintaining client satisfaction.
  
  

• September 2022 - July 2023
  Food and Beverage Associate
  Tudor Park Marriott Hotel
  

  • Delivered excellent service across restaurant operations, room service, and event setup for conferences and weddings.
  • Processed customer orders and payments accurately while maintaining professionalism under pressure.
  • Addressed guest inquiries and resolved complaints, often serving as the first point of contact.
  • Maintained high cleanliness and presentation standards in dining and service areas at all times.
  • Recognized by management and guests for strong multitasking abilities and consistently positive feedback.

Education

• Valley Park High School
  High School Diploma
  

  2018 - 2023