Background

Dynamic and service-oriented person with 5+ years of experience in the hospitality industry. Working in different departments taught me about guest needs and communication with guests, which I use to make exceptional customer service and unforgettable experience for the guest

Job experience

• May 2023 - October 2024
  Bartender/waiter
  Sunrise Beach Bar
  

  Thesaloniki, Greece

  My role and responsibility in the bar was to interact daily with the guest, to take drink
  orders, to make recommendations based on customers' preferences, to make their
  drinks, to serve them and ensuring a pleasant experience.
  During this time, I learned about cocktail mixology, how to mix a wide variety of drinks,
  from classic cocktails to trendy concoctions. This involves understanding different types
  of alcohol, liqueurs, mixers, garnishes, and glassware. On the daily bases i have to handle
  payment transactions, including presenting the bill, processing payments, and returning
  change or processing credit card transactions.

• January 2023 - May 2023
  Bartender/Waiter
  Gate 54
  

  Belgrade, Serbia

  Making and serving alcohol drinks, cold and hot drinks.
  participation in the organization of private celebrations.
  participation in the inventory of goods.

• March 2019 - December 2022
  Stateroom Steward
  Viking River Cruises
  

  Basel, Switzerland

  As a Stateroom Steward I was responsible for maintaining the cleanliness and tidiness
  of guest staterooms. This involves making beds, changing linens, vacuuming, dusting,
  and ensuring that the cabin is organized by the company standards. My duty was to
  provide personalized service to the guests, catering to their needs and preferences.
  arranging guest special requests, and providing information about onboard facilities
  and activities.

• August 2017 - June 2019
  Guest Relation officer
  Apart K Hotel
  

  Belgrade, Serbia

  As a Guest relation officer my responsibility was to meet and greet guest on their arrival.
  Checking Guest arrival list daily, and assist with preparation of amenities by their
  request. My duty was to attend promptly to customers inquiries and assist them with their
  needs. When it comes to complains my duty was to listen carefully to the guest problem,
  and to solve it in the best manner. To cooperate with other departments in a order to
  share information on a daily bases

Education

• Trading High School Belgrade
  Trade technican
  

  2008 - 2012
• Geographical Faculty Belgrade
  Spatial Planning
  

  2008 - 0