Background

I am an experienced professional with a background in IT support, network monitoring, and customer service. I have worked with major companies such as Vodafone and Nokia, where I developed strong skills in ticket troubleshooting, stakeholder communication, logistics planning, and technical systems management. My career also includes experience in retail and hospitality, where I strengthened my abilities in customer service, inventory management, and operational support. I adapt easily to different environments and combine technical expertise with strong interpersonal skills. Fluent in English and Spanish, with Portuguese as my native language, I am motivated, detail-oriented, and eager to continue growing in dynamic and international teams.

Job experience

• February 2024 - March 2025
  Transmission Technician
  Vodafone Portugal
  

  Lisbon, Portugal

  Network monitoring
  Ticket troubleshooting
  Ticket creation
  Communication with stakeholders
  Contact with field technicians
  Network reporting

• March 2022 - January 2023
  Ticket Assistant / Logistics Assistant
  Nokia
  

  Lisbon, Portugal

  Ticket creation
  Ticket troubleshooting
  Communication with stakeholders
  Stock management
  Logistics planning

• May 2017 - March 2022
  Sales Assistant / Logistics
  Worten
  

  Lisbon, Portugal

  Customer service
  Stock replacement
  Warehouse organization and maintenance
  Daily secure inventory control

• August 2016 - December 2016
  Sales Assistant
  Fnac
  

  Lisbon, Portugal

  Customer service
  Stock replacement
  Warehouse organization and maintenance
  Daily secure inventory control

• July 2015 - July 2016
  Hospitality
  Vila Hotel Benavente
  

  Benavente, Portugal

  Supported front desk tasks (check-in/out, guest assistance)
  Assisted housekeeping and breakfast service
  Helped manage reservations and guest communication
  Developed skills in customer service, teamwork, and time management

• April 2015 - June 2015
  Hospitality
  Pousada de Lisboa, Small Luxury Hotels
  

  Lisbon, Portugal

  Supervised and performed cleaning of guest rooms and common areas
  Planned and organized daily housekeeping tasks
  Assisted with check-in, check-out, and guest inquiries at reception
  Ensured smooth communication between departments to improve workflow
  Managed inventory and cleaning supplies control

• May 2012 - July 2012
  Administrative Assistant
  Câmara Municipal de Benavente
  

  Benavente, Portugal

  Administrative tasks
  Email and Microsoft Office support

Education

• IT and Systems Technician
  IT and Systems Technician Diploma
  

  2014 - 2016

  Focused on computer systems, networks, and technical support, including hardware/software maintenance and troubleshooting.
• Vocational School of Hospitality and Catering of Salvaterra de Magos
  Hospitality and Catering Technician Diploma
  

  2012 - 2014

  Training in food & beverage service, front desk operations, housekeeping, and customer service, with hands-on experience in hospitality management.