Background
Dynamic and resourceful professional with hands-on experience in hospitality, housekeeping, and guest services, complemented by international exposure in seasonal work and luxury environments. Skilled at managing teams, coordinating guest services, and maintaining high standards of cleanliness and comfort. Thrives in fast-paced, multicultural environments, bringing strong organisational skills, attention to detail, and a collaborative approach to delivering exceptional guest experiences.
Job experience
August 2023 - November 2024
Biosecurity Officer DPIRD - WA Goverment
Perth WA, Australia
Managed field operations across four biosecurity projects, engaging with landowners and
farmers.
• Logged field data and sample tracking using GIS-based CRM (MAX).
• Trained new staff, improved induction processes, and ensured adherence to SOPs and safety
protocols.
November 2023 - February 2024
Caretaker and Guest services Smiths Beach Appartments
Yallingup WA, Australia
Supervised housekeeping and prepared rooms for guest arrivals; provided check-in and guest
orientation services.
Maintained common and outdoor areas, coordinated maintenance, and ensured guest
satisfaction.
November 2023 - December 2023
Project support Officer Perth Children's Hospital
Perth WA, Australia
Supported clinical staff during the rollout of the Digital Medical Records system (DMR).
• Coordinated trainings, assisted with troubleshooting, and managed reporting of system issues.
January 2022 - November 2022
Housekeeper Supervisor Pullman - ACCOR
Margaret River WA, Australia
• Managed a team of 5–10 housekeeping staff; scheduled shifts, conducted inspections, and
controlled inventory.
• Trained new employees from diverse cultural backgrounds and ensured service standards were
met.
Education
NOVA Information Management SchoolDiploma in Information management and Businesse Intelligence 2018 - 2019
University of Coimbra Master 2011 - 2016
