Background

Tourism and hospitality professional with 15+ years’ experience in ski resorts and international tour operations. Skilled in guest service, sales, marketing, and team management. Result-oriented, adaptable, and confident in handling complex tasks.

Job experience

• October 2018 - April 2025
  Business Assistant, part-time business owner assistant
  Bansko Extreme (tour operator, ski school and rent)
  

  Bansko, Bulgaria

  Operations & Staff Management: Scheduled and coordinated work of ski & snowboard school, rental, tours and attractions, transport, and property management. Supervised seasonal teams (2–3 staff in summer, 6–12 in winter).
  
  Customer Service & Sales: Provided customer support (offline/online), sales, upselling tours and rentals, ensuring high client satisfaction. (Google Maps rating of 4.8/5)
  
  Property & Tour Management: Managed 10 apartments via Airbnb and upselling (check-in/out, maintenance, budgeting, procurement). Acted as summer tour guide (hiking, jeep tours, historical excursions).
  
  Business Development & Marketing: Implemented CRM system (1C) and automated business processes. Created and promoted social media content, launched advertising campaigns. Negotiated with hotels, travel agencies, and new partners.
  
  Finance & Administration: Controlled sales, partner commissions, and basic accounting. Assisted business owner with administrative tasks, reporting, and strategic planning.