Background

Warm, reliable, and highly organised hospitality and customer-service professional with experience across administration, sales, retail, and café operations. Recognised for exceptional attention to detail, adaptability, and a people-first approach that ensures every guest feels valued and welcome. Now seeking a seasonal opportunity within a French ski resort or chalet team to contribute energy, efficiency, and a positive guest experience.

Job experience

• November 2024 - present
  Sales Administrator
  MPM Marketing Services
  

  Brisbane Airport QLD, Australia

  Provide administrative and coordination support across a national sales division.
  Liaise with distributors to manage custom print and product orders.
  Maintain documentation, pricing matrices, and support tools to ensure smooth internal operations.
  Collaborate cross-functionally with supply and customer service teams - skills easily transferable to guest coordination and back-of-house organisation.

• June 2021 - October 2024
  Customer Experience Specialist / Sales Coordinator
  Signet Pty Ltd
  

  Wakerley QLD, Australia

  Managed 50+ client accounts and delivered top-tier customer service.
  Resolved issues swiftly and empathetically, maintaining high satisfaction ratings.
  Mentored and trained new staff — building a cooperative team culture.Gained strong communication, scheduling, and service-delivery skills suited to front-of-house or guest-relations roles.

• May 2017 - May 2021
  Senior Retail Sales Assistant / Shift Supervisor
  Universal Store
  

  Brisbane QLD, Australia

  Delivered boutique-level service in busy environments.
  Assisted in new-store openings and daily operations management.
  Recognised for exceeding sales goals and maintaining high standards of presentation.
  Developed multitasking, teamwork, and guest-engagement skills.

• June 2016 - August 2016
  Front-of-House Team Member
  Primal Pantry Café
  

  Nundah QLD, Australia

  Welcomed and served customers, managed cash transactions, and maintained a clean café environment.
  Provided efficient and friendly service during high-traffic periods.
  Gained hands-on food and beverage experience and an understanding of guest comfort and speed of service.

Education

• Queensland University of Technology
  Bachelor of Fine Arts (Drama)
  

  2017 - 2019

  Minor in Creative Writing
  Graduated with Distinction (GPA 6.08)