Background

Hi! I'm Michelle, and I am a 28 year old nurse from Canada looking for ski season employment. I am available to start as soon as possible and plan to stay through to the end of the season. From my various jobs and being a nurse, I am adaptable, experienced in customer service, and work effectively in high-pressure environments to ensure client satisfaction, whether it's in hospitals or anywhere else in the hospitality industry.

Job experience

• January 2022 - present
  AIRBNB PROPERTY MANAGER & CLEANER
  Freelance
  

  Toronto, ON, Canada

  - Managed daily operations of 2 Airbnb listings, maintaining a 5-star guest satisfaction rating and Superhost status
  - Performed detailed cleaning and maintenance of rooms, bathrooms, and kitchens, including deep cleaning and laundry duties

• January 2025 - present
  PATIENT CASE MANAGER
  Ontario Health at Home
  

  Toronto, ON, Canada

  - Coordinated discharge plans by arranging in-home services (e.g., PSW, nursing) and helping families navigate community resources to support safe transitions from hospital to home, reducing readmission rates
  - Guided patients through the nursing home application process, ensuring timely placement into nursing homes aligned with their needs

• July 2024 - October 2024
  CAMP COUNSELLOR
  Evergreen
  

  Hakuba, Nagano, Japan

  - Supervised and mentored children aged 6-16 in a bilingual (Japanese/English) overnight outdoor summer camp environment
  - Lead a variety of outdoor activities (e.g. paddleboarding, hiking in the mountains, geocaching, etc.), ensuring safety and fun for all age groups

• December 2023 - March 2024
  GUEST SERVICES SUPERVISOR
  Hakuba Platinum & Hakuba Gateway Hotel
  

  Hakuba, Nagano, Japan

  - Led daily operations of the guest services including scheduling to meet operational needs, training staff, and creating new procedural documents
  - Developed strategies to improve guest experiences, conducted regular inspections to ensure quality standards are met, responded to guest inquiries, comments, and complaints in a professional and timely manner
  - Worked alongside staff to clean facilities, drive guests, and manage reception

• June 2021 - June 2023
  PUBLIC HEALTH NURSE, TEAM LEAD
  Toronto Public Health
  

  Toronto, ON, Canada

  - Developed training material as a subject matter expert for staff on clinic procedures, resulting in increased efficiency, improved patient care, and error reduction at school immunization program clinics
  - Coordinated COVID-19 and school immunization program clinics ensuring patient safety and efficient clinic operations, resulting in successful vaccination campaigns, vaccinating up to 500 clients a day

Education

• Ryerson University
  Bachelor of Science Nursing
  

  2017 - 2020