Background

I am pleased to introduce my profile, built over more than twelve years as Hotel Manager, Front Office Manager, Receptionist, Concierge and Guest Relation. I am driven by strong motivation, discipline and a genuine passion for Hospitality and Tourism. My international experience includes work in Brazil, Italy, France, Mexico and Turkey. I am familiar with winter Resorts, having completed several snow seasons, including ski guiding on the Tognola slopes in the Dolomites, and working as Ski Service Manager for Club Med in Cervinia and Méribel. I am Polyglot, fluent in English, French, Spanish, Italian and Portuguese, with basic knowledge of Hebrew, Russian and German. My Multi-Skilled background includes roles as Hotel Manager, Reception Manager, Receptionniste, Concierge, Guest Relation and Guide Touristique, always committed to excellence and continuous improvement. For nine years at Club Med, I worked in four- and five-star Resorts across different cultures, performing duties in Reception, Conciergerie, Guest Relation, Ski Service Responsible, Sailing Responsable and Tour Guiding. I then strengthened my path at the Portobello Safari Resort as Hotel Supervisor during the reception of the Italian National Football Team in 2014. I also worked at Blue Tree Park Angra dos Reis (5 stars) for over two years as Receptionist, Concierge and Guest Relation, and at Islander Hostel, ranked first on Hostelworld at the time, managing reception and international guest services. My Soft Skills include problem solving, communication, adaptability, empathy, organization, leadership and cultural awareness. I am proficient with Hotsoft and Mews PMS, Booking Engine systems, Office suite and the Skilou retail software. I embody the essential personal qualities of hospitality: punctual, hard-working, proactive, friendly, engaging, sociable, a team player, detail-oriented, well-presented and fully customer-focused.