Background

Abdul Rahman Ervan is an experienced hospitality professional with over five years of expertise in business development and customer service roles. Skilled in driving operational efficiency, enhancing guest experiences, and building strong customer relationships, he has successfully managed beverage operations and led service teams in fast paced, upscale environments. With a background as a waiter and a passion for delivering personalized service, he combines hands on hospitality skills with strategic business insights to contribute to brand growth and customer loyalty.

Job experience

• December 2022 - present
  Business development
  Ermans Juicy
  

  Bali Indonesia

  At Ermans Juicy, I led business development efforts by spearheading beverage operations to ensure consistent quality and a strong brand identity across all coffee, juice, and specialty drink offerings. I trained and supervised junior waiters and barista teams, optimizing workflows and maintaining high service standards to enhance overall operational efficiency. By delivering personalized and attentive customer experiences, I contributed to increased customer satisfaction, loyalty, and positive brand reputation, helping to drive growth and strengthen market presence.

Education

• Open University Indonesia
  Bachelor of Management economics
  

  2024 - 2028

  I am currently pursuing a Bachelor’s Degree in Management Economics at Open University Indonesia (2024–2028), studying 100% online. This flexible program allows me to fully dedicate myself to work while continuing my education. Through this course, I am building strong skills in economic analysis, business management, and strategic decision making, enabling me to contribute effectively to business development or operational roles anywhere.