Background

I have extensive customer-facing experience through my role within my family’s business, where I have worked in Holiday Home sales for over two years across seven caravan and leisure parks. This involves welcoming guests, building strong relationships & gaining trust. This experience has strengthened my communication skills, confidence, and ability to provide a warm, professional service while remaining calm and solutions-focused under pressure — qualities I believe are essential for delivering an excellent chalet & holiday experience. I have amassed 8 years within the family business, gaining hands-on experience during school holidays & part-time in a variety of operational roles, including grounds work, maintenance, front of house & bar/restaurant. This has given me a strong work ethic and a willingness to help wherever needed. I am comfortable balancing practical duties such as cleaning, food preparation (recently updating my certification of level 2 food safety), and organization with guest-facing responsibilities. I take pride in creating a welcoming and friendly atmosphere. I am very social, approachable, and enjoy working as part of a close-knit team. I understand the importance of attention to detail, time management, and maintaining high standards to ensure guests have an enjoyable and memorable stay. I am also first aid qualified, which has further developed my ability to respond calmly and responsibly in unexpected situations. I am a confident skier and have recently taken up snowboarding, which I plan to continue developing throughout the season. I am fully available for the entire 2026/27 winter season and would love the opportunity to contribute positively to your team while delivering a high standard of guest service.

Job experience

• April 2024 - present
  Caravan and Lodge Sales Person
  Henson Leisure Group LTD
  

  Pembrokeshire, Wales, UK

  • Deliver a professional, customer-focused sales experience for holiday homes and
  caravans valued between £30,000 and £300,000
  • Meet clients for the first time, build trust quickly, and guide them through significant
  financial and lifestyle decisions
  • Remain calm, confident, and solution-focused when handling questions, concerns,
  or time-sensitive situations
  • Coordinate caravan siting, transport logistics, decking installation, and safety
  inspections
  • Plan and manage appointments alongside operational and customer-facing
  responsibilities
  • Manage and update all websites across 7 holiday and leisure parks, ensuring
  accurate content, promotions, and a strong online presence

• July 2018 - present
  Front-of-House/Bar & Restaurant
  Henson Leisure Group LTD
  

  Pembrokeshire, Wales, UK

  The front-of-house and Bar/Restaurant work has been a constant throughout the entirety of my employment with Henson Leisure Group. Front of house working hand in hand with my sales role, and working the bar & restaurant most evenings of the week.
  • Trained and Qualified level 2 Food Safety & Hygiene
  • Delivering high quality friendly services to guests and owners.
  • Acting as a welcome host, escorting customers to accommodation and explaining
  facilities and appliances.
  • Managing bookings including allocating accommodation, pre-arrival checks and
  taking payments.
  • Handling customer complaints and negative feedback professionally.
  • Preparing and serving beverages including cocktails and specialty drinks.
  • Maintaining cleanliness of work areas, bar counters and dining spaces.
  • Adhering to food safety, hygiene and alcohol licensing regulations.
  • Supporting colleagues during busy periods by multitasking across roles (e.g.
  serving, clearing tables, hosting).

• April 2018 - April 2024
  Maintenance & Groundsperson
  Henson Leisure Group LTD
  

  Pembrokeshire, Wales, UK

  Part-time from July 2018/Full-time from June 2023 – April 2024
  • Carrying out practical site duties including grounds work, cleaning holiday homes,
  waste management, and general maintenance
  • Constructing decking, slabbing patio areas, and developing new holiday home
  pitches
  • Working closely within a sales and operations team, demonstrating reliability,
  flexibility, and a strong work ethic during peak periods.

Education

• Not applicable – no university education
  

  - present

  Although I did not attend university, I had an array of acceptances and also achieved the following results within GCSE & A level Qualifications:
  A Levels
  Red Hill High School (Private School)
  • Physical Education – A
  • Biology – B
  • Mathematics – C
  
  GCSEs
  • 9 A*s and 3 A’s

• Level 2 Food Safety & Hygiene
  Highfield
  

  April 2024 - present

  Recently renewed on 21/04/26. Course covers:
  • Introduction to food safety and food safety
  hazards
  • Food types
  • Microbiological multiplication and survival
  hazards
  • Contamination hazards and controls
  • Spoilage and preservation
  • Personal hygiene
  • Cleaning and disinfection
  • Pest control
  • Food safety management systems
  • Food safety law
• Emergency First Aid at Work (EFAW)
  Tutor Care
  

  September 2024 - present

  Trained in basic life support, CPR, use of AED, and handling common workplace injuries and emergencies.